Sapphire Heirloom Embroidered Silk Gown with Elegant Work | Palkhi Fashion

Effective Date: April 13, 2026

1. Introduction and Scope 1.1. Purpose: This Return and Refund Policy ("Policy") outlines the terms and conditions under which returns, refunds, and exchanges are processed for products purchased through the Palkhi Fashion website, palkhifashion.com ("Website"). 1.2. Agreement: By placing an order on our Website, you ("Customer") acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. 1.3. Refund Method:

• Standard Returns (Change of Mind/Sizing): Refunds are issued exclusively as Store Credit. We do not issue refunds to the original payment method for discretionary returns.

• Defective/Damaged Items: Refunds may be issued to the Original Payment Method or as Store Credit, based on customer preference.

2. Return Eligibility & Timeframes Important: Palkhi Fashion primarily accepts returns only for damaged or defective clothing. Returns or exchanges for any other reason (e.g., change of mind, styling preference, or sizing issues) are granted on a case-by-case basis and require prior approval from our team.

2.1. Two-Step Timeframe:

• Step 1: Notification: You must email us to initiate a return or exchange request within 2 calendar days of the confirmed delivery date ("Receipt Date") as indicated by the carrier. Requests made after 2 days will not be accepted.

• Step 2: Return Window (15 Days): If your request is approved, the package must be postmarked/shipped back to us within 15 calendar days of your original delivery date.

2.2. Item Condition: To be eligible for a return (if approved), items must be:

• In their original, unworn, unused, and unwashed condition.

• Free of any scents (perfume, smoke, body odor), stains, pet hair, or damage.

• Returned with all original tags and safety seals attached and intact.

• Returned in the original packaging.

2.3. Non-Returnable Items: The following items are Final Sale and are not eligible for return or exchange under any circumstances:

• Customized items (including custom stitching or measurements).

• Items altered at the customer’s request.

• Jewelry and Accessories.

• Items marked as "Clearance" or "Final Sale."

3. Fees: Restocking & Shipping EXCEPTION: If the return is due to a verified error, damage, or defect on our part, NO fees will apply (see Section 7). For all other returns (e.g., Change of Mind, Sizing), the following fees apply:

3.1. Return Shipping Costs:

• Customer Responsibility: Customers are responsible for all return shipping costs for both Domestic and International orders. You must ship the item back using a carrier of your choice (e.g., DHL, FedEx, UPS) at your own expense.

• Optional Prepaid Label: For your convenience, we can provide a prepaid return shipping label upon request. Because our items vary in size and weight, the exact Return Label Fee will be calculated and quoted to you when you request the return. If you accept and use our label, this calculated fee will be deducted from your final Store Credit (for returns) or from the value of your item before applying it to the new exchange item (for exchanges).

3.2. Restocking Fee (10%): (Applies to both Domestic and International orders)

• For Returns: A 10% Restocking Fee will be deducted from the total refund amount. This covers inspection, steam pressing, re-packaging, and administrative processing.

• For Exchanges: The 10% Restocking Fee is WAIVED for exchanges.

4. Return Procedures (How to Initiate) 4.1. Step 1: Initiate & Provide Proof Contact Palkhi Fashion Customer Service at info@palkhifashion.com within 2 days of delivery. Your email must include:

• Order Number.

• Product SKU(s).

• Reason for Return.

• MANDATORY: Clear Picture and Video proof showing the condition of the item or the specific defect.

4.2. Step 2: Approval & Authorization Our team will review your request. For non-defective items (e.g., change of mind), approval is at the sole discretion of the team.

• If approved, you will receive a Return Authorization (RA) number and our return shipping address. If you requested a prepaid shipping label, your custom label and the exact fee deduction will be provided to you at this time.

4.3. Step 3: Ship Pack the item securely.

• Ship the package using a trackable service of your choice, or attach the prepaid label (if requested) and drop it off at the designated carrier location.

• You must email us the tracking number immediately after shipping.

• Important: The package must be scanned by the carrier within 15 days of the original delivery date.

5. Exchange Procedures & Balance Calculation This section applies if you are exchanging an item due to sizing or change of mind. 5.1. Inspection First: We will not ship the new exchange item until the original item is received, inspected, and approved at our facility. 5.2. Exchange Value Calculation:

• (Original Item Price) = Exchange Value * (Restocking Fee Waived).

• Note: If you opted to use a Palkhi Fashion prepaid return label, the quoted Return Label Fee will be deducted from your Exchange Value. 5.3. Price Differences:

• Lower Price: If the new item costs less than your Exchange Value, the remaining balance will be issued as Store Credit.

• Higher Price: If the new item costs more than your Exchange Value, we will send you an invoice for the difference. This balance must be paid before we ship the new item.

6. Standard Returns (Refunds) This section applies if you are returning an item for a refund (Change of Mind/Sizing). 6.1. Inspection: Upon arrival at our facility, all returns undergo a strict quality inspection. 6.2. Refund Calculation (Store Credit): Upon successful inspection, we will issue your refund as Store Credit.

• (Item Price) - (10% Restocking Fee) = Total Store Credit

• Note: If you opted to use a Palkhi Fashion prepaid return label, the quoted Return Label Fee will also be deducted from your Total Store Credit. (Original shipping charges and customs/duties paid are non-refundable). 6.3. Processing Time: Please allow 2-5 business days after we receive your return for the inspection to be completed.

7. Damaged or Defective Items 7.1. Reporting: If you received a damaged, defective, or incorrect item, you must notify us within 2 days of receipt at info@palkhifashion.com with clear photographic and video evidence. 7.2. Verified Defects: Once the defect is verified by our team as a merchant error:

• NO Fees: The 10% Restocking Fee will be completely WAIVED, and we will cover the return shipping costs (or provide a prepaid label at no charge).

• Outcome: You may choose:

  • A Replacement (if available).

  • A full refund to your Original Payment Method.

  • A full refund as Store Credit.

8. Contact Information For any questions regarding this policy or to request approval for a return, please contact us:

• Email: info@palkhifashion.com

• Phone: +1 832-243-6842

• Address: Palkhi Fashion, 9412 Hwy 6 S, Houston, Texas 77083, United States

Effective Date: April 13, 2026

1. Introduction and Scope 1.1. This Shipping Policy ("Policy") governs the shipping and delivery of all products purchased through the Palkhi Fashion website, palkhifashion.com ("Website," "we," "us," or "our"). 1.2. By placing an order on our Website, you, the customer ("you," "your"), acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Policy. 1.3. This Policy applies exclusively to orders placed via palkhifashion.com and does not extend to the practices of third-party companies or individuals not employed or managed by Palkhi Fashion.

2. Order Processing and Dispatch 2.1. Dispatch Time: We endeavor to dispatch processed orders within 1 - 2 business days following successful payment verification.

• 2.1.1. "Business Days" are defined as Monday through Friday, excluding U.S. national holidays and any specifically announced closures.

• 2.1.2. Our tailoring and dispatch operations occur during standard business hours (Central Time Zone). We take proactive measures to minimize delays during holiday periods or unforeseen closures.

2.2. Stock Availability: We strive for accuracy in our online stock levels. However, discrepancies may occasionally occur.

• 2.2.1. If an item you ordered is found to be out of stock at the time of fulfillment, we will fulfill the available items immediately.

• 2.2.2. We will promptly contact you via the email address or phone number provided with your order to discuss the out-of-stock item(s). You will have the option to:

  • a) Wait for the item to be restocked (if applicable), while your other items are held.

  • b) Receive a refund for the specific out-of-stock item(s).

• 2.2.3. If an entire order consists of an item that becomes unavailable after purchase, we will contact you to discuss restocking timelines or process a full refund.

2.3. Order Confirmation & Tracking: Upon successful dispatch of your order, you will receive a shipping confirmation email containing a tracking link. This link allows you to monitor your shipment's progress based on the latest updates provided by the designated shipping carrier.

3. Shipping Costs 3.1. Shipping costs are calculated dynamically during the checkout process. The calculation considers the total weight, dimensions of the packaged order, and the final destination address. 3.2. The shipping cost displayed at checkout and collected with your order payment is the final shipping charge applicable to your order. 3.3. Please note that shipping costs are non-refundable, except in specific circumstances outlined in Section 6 (Returns & Refunds).

4. Delivery 4.1. Domestic Transit Time (United States): Shipments within the United States typically require 2 - 7 business days in transit, although this is an estimate and not a guarantee. 4.2. International Transit Time: International shipments generally require 4 - 22 business days in transit. Please be aware that actual transit times can vary significantly based on the destination country's customs processing and local courier performance. Palkhi Fashion is not responsible for delays caused by customs or foreign postal services. 4.3. Delivery Address Changes: Requests to change the delivery address can only be accommodated if received before the order has been dispatched. Please contact Customer Service immediately if an address change is needed. We cannot reroute orders already in transit. 4.4. P.O. Box Addresses: Shipments to P.O. Box addresses are facilitated exclusively through postal services (e.g., USPS). Courier services (e.g., FedEx, UPS, DHL) cannot deliver to P.O. Boxes. 4.5. Military Addresses (APO/FPO/DPO): We ship to U.S. military addresses via USPS only. Courier services are not available for these destinations. 4.6. Delivery Time Exceeded: If your order's delivery exceeds the estimated timeframe and tracking information has not updated accordingly, please contact our Customer Service team. We will initiate an investigation with the shipping carrier to determine the parcel's status.

5. International Shipments: Duties & Taxes 5.1. Sales Tax (U.S. Orders): Applicable U.S. state sales tax is calculated and added to your order total during checkout, where required by law. 5.2. Import Duties & Taxes (International Orders): Orders shipped outside the United States may be subject to import duties, taxes, and customs clearance fees levied by the destination country upon arrival.

• 5.2.1. These charges are determined by the destination country's customs authorities and are not included in the item price or shipping cost paid to Palkhi Fashion.

• 5.2.2. The recipient (customer) is solely responsible for paying all applicable import duties, taxes, and fees. We strongly encourage you to research potential charges with your local customs office before placing an international order.

• 5.2.3. Refusal to Pay Duties/Taxes: If you refuse to pay the required duties and taxes upon your shipment's arrival, the parcel will be returned to Palkhi Fashion. In this event:

  • a) The cost of return shipping will be deducted from your refund.

  • b) You will be refunded only for the value of the returned merchandise (provided it meets return condition requirements, see Section 6).

  • c) The original shipping costs paid are non-refundable.

6. Returns & Refunds 6.1. Return Eligibility Window: Return requests must be initiated within 2 calendar days of the confirmed delivery date, as indicated by the carrier's tracking information. 6.2. Non-Returnable Items:

• 6.2.1. Customized/Altered Items: Due to their personalized nature, items that have been customized (e.g., tailored to specific measurements) or altered at the customer's request are considered final sale and are not eligible for return or refund due to a change of mind or sizing issues (unless defective).

• 6.2.2. Items not in original condition (see section 6.3.2).

6.3. Returns for Non-Customized/Unaltered Items (Change of Mind):

• 6.3.1. We accept returns for non-customized and unaltered items requested within the 2-day eligibility window.

• 6.3.2. Condition: Returned items must be in their original, unworn, unused, unwashed condition, free of any scents (perfume, smoke), stains, or damage, with all original tags and packaging intact and suitable for resale.

• 6.3.3. Return Shipping Costs: The customer is responsible for all costs associated with return shipping. For your convenience, we can provide an optional prepaid return shipping label upon request. Because our items vary in size and weight, the exact return label fee will be calculated and quoted to you when you request the return. If you accept and use our label, this calculated fee will be deducted from your final refund amount (Store Credit). Original shipping costs are non-refundable.

• 6.3.4. Refund Method: Upon receipt and inspection of the returned item(s) confirming they meet the required conditions, a refund will be processed in the form of Store Credit valid for future purchases at palkhifashion.com. The store credit will be issued for the value of the returned goods only, excluding any original or return shipping fees. You will be notified via email once the store credit has been processed.

6.4. Returns for Items Damaged In-Transit:

• 6.4.1. If you receive an item that has been visibly damaged during shipping, please contact our Customer Service team within 2 calendar days of delivery.

• 6.4.2. We may request photographic evidence of the damage (item and packaging) to initiate a claim with the carrier.

• 6.4.3. Palkhi Fashion will cover the cost of return shipping for items confirmed as damaged in transit after verification.

• 6.4.4. Upon verification of the damage, we will offer a replacement (if available) or a full refund (to the original payment method or as store credit, at Palkhi Fashion's discretion or customer preference where applicable) including original shipping costs related to the damaged item. See Section 8 for the claims process.

6.5. Return Process:

• 6.5.1. To initiate any return, contact Palkhi Fashion Customer Service within the 2-day window with your order number and reason for return (and photos if damaged).

• 6.5.2. Await return authorization and instructions before shipping items back. Unauthorized returns may not be accepted.

• 6.5.3. Package the item securely, preferably in its original shipping container.

• 6.5.4. Ship the item back using a trackable shipping method. Palkhi Fashion is not responsible for returns lost in transit.

7. Order Cancellations 7.1. Cancellation requests can be accommodated only if the request is received before any items in the order have undergone customization/alteration and before the order has been dispatched. 7.2. To request a cancellation, please contact Customer Service immediately with your order number. 7.3. If an order has already been dispatched, it cannot be cancelled and must be treated as a return according to the terms outlined in Section 6.

8. Lost or Damaged Parcels During Transit 8.1. Parcels Damaged:

• 8.1.1. If possible, inspect the package upon delivery. If visible damage is noted, you may refuse delivery from the courier. Immediately contact our Customer Service.

• 8.1.2. If the parcel is delivered in your absence or damage is found after acceptance, contact Customer Service within 2 days. Retain all packaging materials and the damaged item(s), as they may be needed for the insurance claim.

• 8.1.3. We will liaise with the shipping carrier to file a damage claim. A refund or replacement will be processed once the carrier concludes its investigation and approves the claim.

8.2. Parcels Lost:

• 8.2.1. If your tracking information indicates a potential loss or if delivery has significantly exceeded the estimated timeframe without updates, contact Customer Service.

• 8.2.2. We will initiate an investigation (tracer) with the shipping carrier to locate the parcel.

• 8.2.3. A refund or replacement will be processed only after the carrier formally confirms the parcel is lost through their investigation process.

9. Insurance 9.1. Shipments are insured against loss and damage during transit according to the terms and limits provided by the respective shipping carrier. 9.2. Palkhi Fashion facilitates the claims process with the carrier on behalf of the customer for parcels lost or damaged in transit, as outlined in Section 8. The final resolution (refund/replacement) is contingent upon the outcome of the carrier's investigation and claim approval.

10. Customer Service 10.1. For any questions, concerns, or assistance related to shipping, delivery, returns, or this Policy, please contact our Customer Service team:

• Email: info@palkhifashion.com

• Phone: +1 832-243-6842

• Address: Palkhi Fashion, 9412 Hwy 6 S, Houston, Texas 77083, United States

11. Policy Modifications 11.1. Palkhi Fashion reserves the right to modify or update this Shipping Policy at any time without prior notice. The version of the Shipping Policy in effect at the time of your order placement will govern your purchase. We recommend reviewing this policy periodically.