Effective Date: January 27, 2026

1. Introduction and Scope

1.1. Purpose: This Return and Refund Policy ("Policy") outlines the terms and conditions under which returns, refunds, and exchanges are processed for products purchased through the Palkhi Fashion website, palkhifashion.com ("Website").

1.2. Agreement: By placing an order on our Website, you ("Customer") acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

1.3. Refund Method:

• Standard Returns (Change of Mind/Sizing): Refunds are issued exclusively as Store Credit. We do not issue refunds to the original payment method for discretionary returns.

• Defective/Damaged Items: Refunds may be issued to the Original Payment Method or as Store Credit, based on customer preference.

2. Return Eligibility & Timeframes

Important: Palkhi Fashion primarily accepts returns only for damaged or defective clothing. Returns or exchanges for any other reason (e.g., change of mind, styling preference, or sizing issues) are granted on a case-by-case basis and require prior approval from our team.

2.1. Two-Step Timeframe:

• Step 1: Notification: You must email us to initiate a return or exchange request within 2 calendar days of the confirmed delivery date ("Receipt Date") as indicated by the carrier. Requests made after 2 days will not be accepted.

• Step 2: Return Window (15 Days): If your request is approved, the package must be postmarked/shipped back to us within 15 calendar days of your original delivery date.

2.2. Item Condition:

To be eligible for a return (if approved), items must be:

• In their original, unworn, unused, and unwashed condition.

• Free of any scents (perfume, smoke, body odor), stains, pet hair, or damage.

• Returned with all original tags and safety seals attached and intact.

• Returned in the original packaging.

2.3. Non-Returnable Items:

The following items are Final Sale and are not eligible for return or exchange under any circumstances:

• Customized items (including custom stitching or measurements).

• Items altered at the customer’s request.

• Jewelry and Accessories.

• Items marked as "Clearance" or "Final Sale."

3. Fees: Restocking & Shipping

EXCEPTION: If the return is due to a verified error, damage, or defect on our part, NO fees will apply (see Section 7).

For all other returns (e.g., Change of Mind, Sizing), the following fees apply based on your location:

3.1. Return Shipping Costs:

• Domestic Orders (USA): A flat Return Label Fee of $10.00 applies to both Returns and Exchanges. We will provide you with a prepaid shipping label.

  • For Returns: Deducted from your final Store Credit.

  • For Exchanges: Deducted from the value of your item before applying it to the new exchange item.

• International Orders (Outside USA): The $10.00 Return Label Fee does not apply. Instead, the Customer is responsible for all return shipping costs. You must ship the item back using a carrier of your choice (DHL, FedEx, UPS, etc.) at your own expense.

3.2. Restocking Fee (10%):

(Applies to both Domestic and International orders)

• For Returns: A 10% Restocking Fee will be deducted from the total refund amount. This covers inspection, steam pressing, re-packaging, and administrative processing.

• For Exchanges: The 10% Restocking Fee is WAIVED for exchanges.

4. Return Procedures (How to Initiate)

4.1. Step 1: Initiate & Provide Proof

Contact Palkhi Fashion Customer Service at info@palkhifashion.com within 2 days of delivery. Your email must include:

• Order Number.

• Product SKU(s).

• Reason for Return.

• MANDATORY: Clear Picture and Video proof showing the condition of the item or the specific defect.

4.2. Step 2: Approval & Authorization

Our team will review your request. For non-defective items (e.g., change of mind), approval is at the sole discretion of the team.

• Domestic (USA): If approved, you will receive a Return Authorization (RA) number and a prepaid shipping label.

• International: If approved, you will receive a Return Authorization (RA) number and our return shipping address.

4.3. Step 3: Ship

Pack the item securely.

• Domestic (USA): Attach the prepaid label to the package and drop it off at the designated carrier location.

• International: Ship the package using a trackable service of your choice. You must email us the tracking number immediately after shipping.

Important: The package must be scanned by the carrier within 15 days of the original delivery date.

5. Exchange Procedures & Balance Calculation

This section applies if you are exchanging an item due to sizing or change of mind.

5.1. Inspection First: We will not ship the new exchange item until the original item is received, inspected, and approved at our facility.

5.2. Exchange Value Calculation (Domestic USA):

(Restocking Fee Waived)

5.3. Exchange Value Calculation (International):

(No Label Fee deducted, as you paid for shipping yourself. Restocking Fee Waived).

5.4. Price Differences:

• Lower Price: If the new item costs less than your Exchange Value, the remaining balance will be issued as Store Credit.

• Higher Price: If the new item costs more than your Exchange Value, we will send you an invoice for the difference. This balance must be paid before we ship the new item.

6. Standard Returns (Refunds)

This section applies if you are returning an item for a refund (Change of Mind/Sizing).

6.1. Inspection: Upon arrival at our facility, all returns undergo a strict quality inspection.

6.2. Refund Calculation (Store Credit):

Upon successful inspection, we will issue your refund as Store Credit.

• Domestic (USA):

  (Item Price) - (10% Restocking Fee) - ($10.00 Label Fee) = Total Store Credit

• International:

  (Item Price) - (10% Restocking Fee) = Total Store Credit

  (Note: Original shipping charges and customs/duties paid are non-refundable).

6.3. Processing Time: Please allow 2-5 business days after we receive your return for the inspection to be completed.

7. Damaged or Defective Items

7.1. Reporting: If you received a damaged, defective, or incorrect item, you must notify us within 2 days of receipt at info@palkhifashion.com with clear photographic and video evidence.

7.2. Verified Defects: Once the defect is verified by our team as a merchant error:

• NO Fees: The 10% Restocking Fee and the $10.00 Label Fee will be completely WAIVED.

• Outcome: You may choose:

  1. A Replacement (if available).

  2. A full refund to your Original Payment Method.

  3. A full refund as Store Credit.

8. Contact Information

For any questions regarding this policy or to request approval for a return, please contact us:

• Email: info@palkhifashion.com

• Phone: +1 832-243-6842

• Address: Palkhi Fashion, 9412 Hwy 6 S, Houston, Texas 77083, United States

This Shipping Policy ("Policy") outlines the terms and conditions of shipping and delivery for palkhifashion.com ("Website," "we," "us," or "our"). By placing an order through our Website, you acknowledge and agree to the terms set forth in this Policy.

General

1. Stock Availability: We strive to maintain accurate stock counts on our Website. However, there may be instances of stock discrepancies where we cannot fulfill all the items in your order at the time of purchase. In such cases, we will fulfill the available products and contact you to discuss whether you prefer to wait for restocking or if you would like a refund.

Shipping Costs

Shipping costs are calculated during the checkout process based on the weight, dimensions, and destination of the items in your order. The payment for shipping will be collected at the time of purchase, and this cost will be the final amount charged to the customer for shipping.

Returns

1. Returns Due to Change of Mind (Will Not Accept Returns): We do not accept returns due to a change of mind since most of the items we sell are customized to the customer's size and need.

2. Returns Due to Change of Mind (Will Happily Accept Returns): We will happily accept returns due to a change of mind if the purchased item(s) were not customized or altered and a return request is received within 2 days of item receipt. The item(s) must be returned to us in the original packaging, unused, and in a resellable condition. The customer is responsible for the return shipping costs, even if a return label was provided by us. Once we receive and accept the returns, we will process a refund in the form of store credit for a future purchase. We will notify you via email once the refund has been completed. Please note that store credit will be provided only for the value of the goods returned and not for any shipping costs paid.

3. Damaged Items In-transit: If an item is damaged during transit, we will happily accept returns and cover the return shipping charges. A request to return the damaged item(s) must be received within 2 days of item receipt. Please contact us as soon as possible, and our Palkhi Fashion team member will assist you with the next steps.

Delivery Terms

1. Transit Time Domestically: In general, domestic shipments are expected to be in transit for 2 - 7 business days.

2. Transit Time Internationally: International orders are generally in transit for 4 - 22 business days. The actual transit time may vary significantly depending on the local courier responsible for delivering the order to your door-step.

3. Dispatch Time: Orders are usually dispatched within 1 - 2 business days of payment. Our tailors operate from Monday to Friday during standard business hours, except on national holidays when the store might be closed. In such instances, we take steps to minimize shipment delays.

4. Change of Delivery Address: For change of delivery address requests, we can accommodate the change as long as it is requested before the order has been dispatched.

5. P.O. Box Shipping: We ship to P.O. Box addresses using postal services only. Courier services are not available for these locations.

6. Military Address Shipping: We can ship to military addresses using USPS. Courier services cannot be used for this service.

7. Items Out of Stock: If an item is out of stock, we will wait for the item to become available before dispatching your order. Existing items in the order will be reserved while we await the arrival of the out-of-stock item.

8. Delivery Time Exceeded: If the delivery time has exceeded the estimated timeframe, please contact us so that we can conduct an investigation and provide you with further assistance.

9. Tracking Notifications: Upon dispatch, customers will receive a tracking link to monitor the progress of their shipment based on the latest updates provided by the shipping provider.

10. Parcels Damaged in Transit: If you find that a parcel is damaged during transit, please try to reject the parcel from the courier if possible. Immediately get in touch with our customer service for further assistance. If the parcel has been delivered in your absence, please contact customer service for the next steps.

Duties & Taxes

1. Sales Tax: Applicable sales tax is already applied to your order when placing an order on our Website, www.palkhifashion.com.

2. Import Duties & Taxes: For international shipments, import duties and taxes may be applicable upon arrival in the destination country. These costs vary by country, and we encourage you to be aware of the potential charges before placing an order with us. If you refuse to pay the duties and taxes upon arrival, the goods will be returned to Palkhi Fashion at your expense, and you will receive a refund for the value of the goods paid, minus the cost of the return shipping. The initial shipping cost will not be refunded.

Cancellations

If you decide to cancel your order before receiving it, we can accept cancellations at any time before the item(s) in the order have been altered or the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value stated by the courier.

Process for Parcel Damaged in-transit

We will initiate a refund or replacement as soon as the courier completes their investigation into the claim of damage.

Process for Parcel Lost in-transit

We will initiate a refund or replacement as soon as the courier conducts an investigation and confirms that the parcel is lost.

Customer Service

If you have any questions or concerns regarding this Shipping Policy, please contact our customer service team through the contact information provided below:

Palkhi Fashion
9412 Hwy 6 S Houston,
Texas 77083 United States
info@palkhifashion.com
+1 832-243-6842

Please note that this Shipping Policy applies solely to the shipping and delivery of products ordered through our Website and does not govern the practices of third-party companies or individuals not employed or managed by us.