FAQs

A: Palkhi Fashion specializes in a wide range of Indian ethnic wear for women, men, and children. This includes Lehengas (Bridal, Party Wear), Sarees, Salwar Kameez, Kurtis, Gowns, Menswear (Kurta sets, Sherwanis), and Kids' Ethnic Wear. We also offer accessories like jewelry and clutches to complement your outfits.

A: Each product page features a size chart specific to the item. We highly recommend comparing your measurements (bust, waist, hips) with the chart before ordering. For items requiring stitching (like saree blouses or lehengas), you will often have the option to provide custom measurements. Please refer to our detailed 'Size Guide' page for instructions on how to take your measurements accurately.

A: Yes! Many of our items, such as unstitched salwar suits, lehengas, and saree blouses, come with an option for custom stitching. You can select this option on the product page and provide your measurements. Please note that custom-stitched items may require additional processing time and are typically non-returnable.

A: We strive to provide high-quality images and sometimes videos on our product pages. If you require additional views or specific details about an item, please contact our customer service team with the product code, and we will do our best to assist you.

A: We make every effort to display the colors of our products as accurately as possible. However, please note that screen resolutions and monitor settings can vary, potentially causing slight variations in color perception.

A: Due to the delicate nature of fabrics and embroidery, we strongly recommend dry cleaning only for most of our ethnic wear. Avoid machine washing or harsh detergents.

A: Ordering is simple! (1) Browse our collections and select the item you wish to purchase. (2) Choose your size (using the size chart) or select the custom stitching option and provide measurements if applicable. (3) Add the item to your shopping cart. (4) Review your cart and proceed to checkout. (5) Enter your shipping information and select a payment method. (6) Confirm your order. You will receive an order confirmation email shortly after.

A: While you can check out as a guest, creating an account enables you to conveniently track your orders, access your order history, save your shipping information, streamline your checkout process in the future, and ultimately gain access to the Palkhi Fashion Loyalty Program, where you can enjoy exclusive savings on future purchases.

A: We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, PayPal, Apple Pay, Samsung Pay, Google Pay, Shop Pay, and also installment payments for approved buyers. Additional local payment methods are available based on your country’s location. All transactions are processed securely.

A: Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption to protect your personal and payment details during the checkout process. Your privacy and security are paramount to us.

A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We can accommodate changes or cancellations only if the order has not yet been processed, dispatched, or sent for custom stitching. Custom-stitched orders usually cannot be canceled once processing begins.

A: We may offer gift wrapping services, potentially for an additional fee. We also offer Palkhi Fashion gift cards, which make a perfect present! Please check our website or contact customer service for details on gift wrapping and purchasing gift cards.

A: Sales tax is applied to orders based on the shipping destination and relevant state/local tax laws. The applicable sales tax will be calculated and displayed during the checkout process before you confirm your payment. For orders shipped outside the US, customs duties or import taxes may be levied by the destination country, which are the responsibility of the customer.

A: We ship worldwide! Whether you are in the United States, Canada, UK, Australia, or elsewhere, we can deliver your order to your doorstep.

A: Shipping costs vary depending on the destination, the weight of the package, and the shipping method chosen. You can see the estimated shipping cost during the checkout process before finalizing your order. We may offer promotional free shipping based on order value – check our website banner or shipping policy page for current offers.

A: Please contact customer service immediately if you need to update your shipping address. We can change the address if the order has not yet been shipped. Once shipped, address changes are typically not possible.

A: Delivery time depends on your location and whether your order includes custom stitching. Ready-to-ship items usually dispatch within a few business days. Items requiring stitching will have an additional processing time mentioned on the product page or during checkout. Standard shipping within the US typically takes 3-5 business days, while international shipping takes 5-10 business days. You will receive tracking information once your order ships.

A: Yes, absolutely. We are pleased to offer complimentary In-Store Pickup at our Houston location for orders placed through our website. Simply select the "In-Store Pickup" option as your shipping method during the online checkout process. You will receive an email notification confirming when your order is ready for collection. Please wait for this confirmation before visiting the store, and kindly bring your order confirmation email and a valid photo ID for verification upon arrival. This service provides a convenient way to receive your items quickly without incurring shipping costs.

A: Once your order is shipped, you will receive an email containing your tracking number and a link to the courier's website. You can use this information to monitor the progress of your delivery. If you have an account, you can also find tracking details in your order history.

A: To ensure your satisfaction with your purchase, we offer a return policy for items that are damaged during transit or are non-altered, unworn, and unused with their original tags attached within seven days of delivery. However, custom-stitched, altered, or items purchased on final sale are generally not returnable. For a comprehensive understanding of our return and exchange policy, please refer to our detailed policy page.

A: To initiate a return or exchange, please contact our customer service team or follow the instructions on our 'Return & Exchange Policy' page. You will usually need your order number and the reason for the return/exchange.

A: Yes! Palkhi Fashion has a retail store located in Houston, Texas. You are welcome to visit us to see our collection in person and receive personalized service.

A: Our store is located at: 9412 South Texas 6, Houston, TX 77083. Our current store hours are: Everyday: 11:00 AM - 7:00 PM. We recommend checking our website or calling us before your visit, as hours may occasionally change.

A: Absolutely! We highly recommend booking an appointment for virtual consultations or if you require dedicated assistance, especially during peak seasons. Please call our Houston store to schedule your virtual appointment.

A: You can reach us via: Email: info@palkhifashion.com | Phone (Houston Store): (832) 243-6842 | Contact Form: Available on our 'Contact Us' page on the website. Our customer service team is available Everyday 11 AM - 7 PM CST