This Return and Refund Policy ("Policy") governs the terms and conditions for returns and refunds of products purchased from palkhifashion.com ("Website"). By placing an order and making a purchase on our Website, you acknowledge and agree to the terms and conditions set forth in this Policy.
1. Eligibility for Returns: We accept returns only in the following circumstances: a) Damaged during transportation: If the product is damaged during transportation, you must notify us via email at firstname.lastname@example.org within 48 hours of receiving your order. Please include your order number, product SKU code, and a detailed reason for returning the product with pictures. b) Wrong product delivered: If the wrong product has been delivered to you, you must notify us via email at email@example.com within 48 hours of receiving your order. Please include your order number, product SKU code, and a detailed reason for returning the product with pictures.
2. Return Process: Upon receipt of your email regarding a damaged product or wrong product delivery, our customer service team will provide you with further instructions on how to proceed with the return.
3. Return Shipping: If your return is approved, we will provide you with instructions on how to return the product. The customer is responsible for arranging and covering the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure the safe and timely delivery of the returned product. Palkhi Fashion will not be held liable for any damage or loss incurred during the return shipping process.
4. Verification and Refund: All returns are subject to verification by our quality team at Palkhi Fashion. Upon successful verification, we will process the refund on a case-by-case basis. Please note that we do not refund shipping charges, and handling/shipping charges will be deducted from the refund amount. You should expect to receive your refund within 48 hours (2 business days) from the date on which your package is received by us.
1. In the event that you have ordered the wrong size, we can offer to alter the product once without charge. However, the customer will be responsible for the shipping charges associated with the size exchange.
Modifications to the Policy
1. We reserve the right to modify or update this Policy at any time without prior notice. It is your responsibility to review this Policy periodically for any changes. Continued use of our Website and making purchases after any modifications to this Policy constitutes your acceptance of the updated terms.
If you have any questions or concerns regarding this Policy or the return and refund process, please contact our customer service team through the contact information provided below:
Please note that this Return Policy applies solely to the orders placed on our website palkhifashion.com and does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.