Return & Refund Policy

Effective Date: January 27, 2026

1. Introduction and Scope

1.1. Purpose: This Return and Refund Policy ("Policy") outlines the terms and conditions under which returns, refunds, and exchanges are processed for products purchased through the Palkhi Fashion website, palkhifashion.com ("Website").

1.2. Agreement: By placing an order on our Website, you ("Customer") acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

1.3. Refund Method:

Standard Returns (Change of Mind/Sizing): Refunds are issued exclusively as Store Credit. We do not issue refunds to the original payment method for discretionary returns.
Defective/Damaged Items: Refunds may be issued to the Original Payment Method or as Store Credit, based on customer preference.

2. Return Eligibility & Timeframes

Important: Palkhi Fashion primarily accepts returns only for damaged or defective clothing. Returns or exchanges for any other reason (e.g., change of mind, styling preference, or sizing issues) are granted on a case-by-case basis and require prior approval from our team.

2.1. Two-Step Timeframe:

Step 1: Notification: You must email us to initiate a return or exchange request within 2 calendar days of the confirmed delivery date ("Receipt Date") as indicated by the carrier. Requests made after 2 days will not be accepted.
Step 2: Return Window (15 Days): If your request is approved, the package must be postmarked/shipped back to us within 15 calendar days of your original delivery date.

2.2. Item Condition:

To be eligible for a return (if approved), items must be:

In their original, unworn, unused, and unwashed condition.
Free of any scents (perfume, smoke, body odor), stains, pet hair, or damage.
Returned with all original tags and safety seals attached and intact.
Returned in the original packaging.

2.3. Non-Returnable Items:

The following items are Final Sale and are not eligible for return or exchange under any circumstances:

Customized items (including custom stitching or measurements).
Items altered at the customer’s request.
Jewelry and Accessories.
Items marked as "Clearance" or "Final Sale."

3. Fees: Restocking & Shipping

EXCEPTION: If the return is due to a verified error, damage, or defect on our part, NO fees will apply (see Section 7).

For all other returns (e.g., Change of Mind, Sizing), the following fees apply based on your location:

3.1. Return Shipping Costs:

Domestic Orders (USA): A flat Return Label Fee of $15.00 applies to both Returns and Exchanges. We will provide you with a prepaid shipping label.
- For Returns: Deducted from your final Store Credit.
- For Exchanges: Deducted from the value of your item before applying it to the new exchange item.
International Orders (Outside USA): The $15.00 Return Label Fee does not apply. Instead, the Customer is responsible for all return shipping costs. You must ship the item back using a carrier of your choice (DHL, FedEx, UPS, etc.) at your own expense.

3.2. Restocking Fee (10%):

(Applies to both Domestic and International orders)

For Returns: A 10% Restocking Fee will be deducted from the total refund amount. This covers inspection, steam pressing, re-packaging, and administrative processing.
For Exchanges: The 10% Restocking Fee is WAIVED for exchanges.

4. Return Procedures (How to Initiate)

4.1. Step 1: Initiate & Provide Proof

Contact Palkhi Fashion Customer Service at info@palkhifashion.com within 2 days of delivery. Your email must include:

Order Number.
Product SKU(s).
Reason for Return.
MANDATORY: Clear Picture and Video proof showing the condition of the item or the specific defect.

4.2. Step 2: Approval & Authorization

Our team will review your request. For non-defective items (e.g., change of mind), approval is at the sole discretion of the team.

Domestic (USA): If approved, you will receive a Return Authorization (RA) number and a prepaid shipping label.
International: If approved, you will receive a Return Authorization (RA) number and our return shipping address.

4.3. Step 3: Ship

Pack the item securely.

Domestic (USA): Attach the prepaid label to the package and drop it off at the designated carrier location.
International: Ship the package using a trackable service of your choice. You must email us the tracking number immediately after shipping.

Important: The package must be scanned by the carrier within 15 days of the original delivery date.

5. Exchange Procedures & Balance Calculation

This section applies if you are exchanging an item due to sizing or change of mind.

5.1. Inspection First: We will not ship the new exchange item until the original item is received, inspected, and approved at our facility.

5.2. Exchange Value Calculation (Domestic USA):

(Original Item Price) - ($15.00 Label Fee) = Exchange Value

(Restocking Fee Waived)

5.3. Exchange Value Calculation (International):

(Original Item Price) = Exchange Value

(No Label Fee deducted, as you paid for shipping yourself. Restocking Fee Waived).

5.4. Price Differences:

Lower Price: If the new item costs less than your Exchange Value, the remaining balance will be issued as Store Credit.
Higher Price: If the new item costs more than your Exchange Value, we will send you an invoice for the difference. This balance must be paid before we ship the new item.

6. Standard Returns (Refunds)

This section applies if you are returning an item for a refund (Change of Mind/Sizing).

6.1. Inspection: Upon arrival at our facility, all returns undergo a strict quality inspection.

6.2. Refund Calculation (Store Credit):

Upon successful inspection, we will issue your refund as Store Credit.

Domestic (USA):

$(Item Price) - (10\% Restocking Fee) - ($15.00 Label Fee) = Total Store Credit$
International:

$(Item Price) - (10\% Restocking Fee) = Total Store Credit$

(Note: Original shipping charges and customs/duties paid are non-refundable).

6.3. Processing Time: Please allow 2-5 business days after we receive your return for the inspection to be completed.

7. Damaged or Defective Items

7.1. Reporting: If you received a damaged, defective, or incorrect item, you must notify us within 2 days of receipt at info@palkhifashion.com with clear photographic and video evidence.

7.2. Verified Defects: Once the defect is verified by our team as a merchant error:

NO Fees: The 10% Restocking Fee and the $15.00 Label Fee will be completely WAIVED.
Outcome: You may choose:
1. A Replacement (if available).
2. A full refund to your Original Payment Method.
3. A full refund as Store Credit.