- We do not accept returns on any products since all the products are customized items, we only accept return if it’s damaged during transportation OR wrong product delivered.
- We double check the product before shipping, so there is no chance of damaged or manufacturing defect.
- In the unlikely event that your merchandise arrives damaged during transportation OR Wrong product delivered, you must email us at [email protected] within 48 hours of receiving your order. We will provide you further instruction to process the return.
- Please mention following details in your email: –
#Product SKU code
#Reason for returning the product
- In case you have ordered the wrong size, we can offer to alter it without a charge for one time. However, shipping charges will be borne by the customer.
- Upon authorization of returns, we will gladly offer you a refund on a case-by-case basis.
- You should expect to receive your refund within 48 hrs (2 business days) from the date on which your package is received by us.
- We do not refund shipping charges. Once returned, we deduct handling / shipping charges from your order amount.
- All returns are subject to verification by our quality team at Palkhi Fashion.
- Please note that once the parcel has been sent across, a valid tracking number has to be provided via an email or a telephonic conversation so that we can track the product and get you a confirmation once we receive it.